Yes, 1105 Broadway St, Buffalo NY 14212. we hope you enjoy your shopping experience on our website!
Thanks for sharing the love! :) To refer a friend, simply log into your account and navigate to your name to see the drop-down menu. Click Earn More Points. From there, you can either Tweet, post on Facebook, or email your link to your friends.
When your friend signs up through our link, they will receive a discount on their first purchase and, depending on how much they spend, you could receive points too!
For domestic shipping, we offer USPS (free for orders $35 USD and over). We also offer expedited shipping through FedEx.
For international shipping, we offer Passport and FedEx. FedEx offers the quickest shipping methods, whereas Passport offers either free or priority shipping at less expensive rates, depending on your location.
The best way to examine the different options is to proceed to the checkout window on the website. At that point, based on the weight of your items and your shipping address, you will be presented with a variety of shipping choices. You will see the shipping speed estimates for the different prices.
Please note that customs fees vary country-to-country and are totally up to the country of import. They're calculated from the weight and size of the package. Passport Shipping combines customs/duties charges at checkout, that way you won't be charged additional fees upon delivery.
Please note that FedEx shipping options do not include any potential duty/customs fees. So if you select FedEx as your shipping option, you will likely be charged additional fees upon delivery.
Orders are processed Monday through Friday during regular business hours. If your order is placed outside of business hours, it will be processed and shipped on the following business day. Once your order is processed, the shipping time varies based on the shipping method that is chosen.
Yes! We ship globally so as long as there is a working postal system in your country, we will ship to you. :) To make sure that we ship to your specific location, please go to our website and click on the shopping cart to see the shipping section at checkout. Click on Country/Origin to view all the countries that we can ship to.
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 3-5 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at firstname.lastname@example.org
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-5 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.